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Returns & Exchanges

We understand that shopping online can be difficult, that's why we offer a FULL 14 DAY returns and exchange policy from the date of purchase.

Returns will be issued with store credit (in the form of a gift card) or an instant exchange.

 To start a return or exchange:

  1. Email info@themylksociety.com
  2. Put “RETURN + your order number” in the subject line
  3. Please tell us why you are requesting a return/exchange

We will respond with next steps within 2 business days

 

Return/Exchange Conditions

  • Our return and exchange policy window is 14 days from order date. This means your return request needs to be submitted via email within 14 days from the order date.
  • Orders sent back to us without first requesting a return will not be accepted.
  • Returns and exchanges must be requested using original order number as proof of purchase.
  • Returns and exchanges will only be accepted if the item is in brand new, unwashed, unworn condition with the tags attached. Please be mindful of returning your item in a similar condition to when it arrived including neatly folded.
  • Items that cannot be returned or exchanged for any reason include:
    • Perishable goods such as food
    • Re-Usable Nursing Pads
    • Final sale and clearance items as marked
  • If you used a discount code on your original order, you will only be credited the amount you paid.
  • At this time we are currently unable to offer exchanges for international returns. International orders are eligible for store credit only.
  • Original shipping costs are non-refundable.
  • Any shipping costs incurred for returning items are not covered or reimbursed by The Mylk Society.
  • You will be charged for the new item's shipping costs.
  • Store credits and/or gift vouchers cannot be redeemed for cash.
  • Once we receive your return, please allow 5-10 business days for it to be processed.


Faulty Goods

In the unlikely event of receiving an item which is defective or damaged upon arrival, please send us an email as soon as possible and include photos of the fault. 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable timeframe subject to proof of purchase.

Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears. We do not classify washing issues such as colour runs, shrinkage, etc as a manufacturing fault.

Please email info@themylksociety.com prior to initiating a return if you believe the product is damaged or faulty. We will treat this with the highest priority.

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